Terms & Conditions
Payment
We accept Visa and Mastercard. The total reservation price is charged after booking through a secure online payment facility, or on arrival for a late booking. Your receipt is emailed or printed with the details you provided when booking, including company and VAT information.
Children & extra beds
Rooms accommodate at most two people; extra beds are not available. Children aged two and over are booked at the same rate as adults. A baby under two can stay free when sharing the double bed without additional bedding.
Internet & parking
Free wi-fi is available throughout the property. Each room also has a cable connection, and your own 4G connection works here. Free public parking on site does not require a reservation.
Smoking & pets
Smoking indoors is prohibited and incurs a DKK 5,000 charge. Pets are not allowed.
Check-in & check-out
Check-in: 17:00–22:00. Check-out: 10:00.
On arrival day, your access code works from 17:00. During your stay you can come and go at any time.
If you expect to arrive after 22:00, contact us beforehand. Late arrival requires agreement and may be declined. Telephone support closes at 22:30.
The person making the booking is responsible for ensuring the guest has received the access code and knows the check-in hours. Keep your code private: it also opens your room.
Identification
We reserve the right to request photo identification, a passport or driving licence before check-in.
Cancellation
For refundable bookings, cancellation or modification until 17:00 three days before arrival (72 hours before check-in) incurs only any credit card fees. Later cancellation, modification or no-show is charged the full reservation price.
For non-refundable bookings, payment may be charged at any time after booking.